Frequently Asked Questions

We love welcoming new patients from Kingston, Ontario and surrounding areas. Whether you’re visiting us for Naturopathic care, Acupuncture, IV therapy, integrative cancer support, or psychotherapy here are answers to the most common questions we hear.

1. Are Naturopathic visits covered by insurance in Ontario?

In Ontario, OHIP does not cover Naturopathic medicine. However, many extended health insurance plans include coverage for Naturopathic services. Payment is collected at the time of your appointment, and we provide a detailed receipt for you to submit to your insurance provider for reimbursement.

Extended health benefits often also cover services from Registered Acupuncturists, Registered Psychotherapists, and consultations with a Social Worker. Additional services, such as lab testing, professional-grade supplements, and IV therapy treatments, may also be eligible for coverage. Please check with your individual insurance provider to confirm your specific benefits.

For patients without extended health insurance, consultations with most licensed and regulated healthcare providers are considered eligible medical expenses and may be claimed on your annual tax return.

2. What makes Natural Route Health different from other clinics in Kingston?

We focus on personalized, root-cause care in a calm, welcoming environment. Patients choose us for:

• A team of experienced, licensed Naturopathic Doctors, Registered Acupuncturists, Registered Psychotherapists & a Social Worker.

• Free, convenient parking in Kingston’s west end

• An in-house and online dispensary for convenient access to quality supplements

• Individualized treatment plans backed by natural and evidence-informed medicine as well as clinical experience.

We also welcome patients from Napanee, Gananoque, Belleville, Brockville, and across Ontario.

3. What can I expect at my first appointment?

Your first visit includes:

• A detailed discussion of your health history and goals

• Physical assessments as needed (with your Naturopathic Doctor)

• Time to ask questions about your care options

• A customized plan with clear next steps

Many patients say they appreciate the unhurried, one-on-one attention they receive.

4. How many visits will I need?

The number of visits varies depending on your health goals and needs. Your healthcare provider will discuss your care plan with you over time, adjusting recommendations as your progress is assessed. Some patients notice improvements quickly, while others benefit from ongoing, seasonal, or periodic check-ins to support long-term wellness.

5. What services do you offer at your Kingston clinic?

We offer a wide range of Naturopathic services, including:

• Clinical nutrition & lifestyle counselling

• Herbal medicine

• Acupuncture & Community Acupuncture

• IV nutrient therapy & injection therapy

• Integrative cancer care

• Registered Psychotherapy & Social Work: Individual, Child, Youth, Couple, & Family

• Facial rejuvenation Acupuncture

• Behaviour Consultations

6. Can I combine Naturopathic care with conventional medicine?

Yes — we encourage collaboration with your family doctor, specialists, or other healthcare providers whenever possible. While time constraints may limit frequent direct communication, our goal is to ensure your care is safe, coordinated, and tailored to your needs.

7. How do I prepare for my appointment?

To get the most out of your visit:

• Bring any recent lab results or medical reports relevant to your care.

• Prepare a list of current medications and supplements you are taking.

• Wear comfortable clothing, especially if you are receiving Acupuncture or a physical assessment.

• Arrive a few minutes early to settle in and relax before your appointment.

• For psychotherapy or social work sessions, consider any questions or topics you’d like to discuss to make the most of your time with your provider.

• For virtual consultations, ensure you are in a private, quiet space with a secure internet connection to protect your privacy and maintain focus during the session.

8. How do I book an appointment?

You can book online through our website or connect with our Kingston clinic through email or phone. We also welcome new patients from surrounding areas — if you’re coming from out of town, we can help you plan your visit.

9. Where is your clinic located and is parking available?

We’re located in Kingston’s west end, with free parking right at our door. Our location is easily accessible from Highway 401 and within a short drive of Napanee, Gananoque, and other Eastern Ontario communities.

Our clinic is wheelchair accessible, and we strive to make all visits as comfortable and accommodating as possible.

Still have questions?
Call us at 613-767-6982 or email info@natural-route.com— we’re happy to help you take the next step toward better health. You can also book a Meet & Greet with one of our healthcare providers to discuss your health goals and explore which services might be right for you.